Shipping & Returns

Shipping Times


Singapore.  2 - 4 working days


Rest of the World.  Express 3 - 5 working days 



AREA
Shipping & Returns

cost

Singapore
Courier
$7 USD
Singapore
Spend above $500 USD for Free Shipping
Free

Rest of World

International Express

$25 USD

Rest of World

Spend above $500 USD for Free Shipping

FREE

Taxes and Duties

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.


Lisa Von Tang has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.


It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shipping Restrictions

We do not ship to the following places at the moment:

 

Afghanistan (AF)

Algeria (DZ)

American Samoa (AS)

Angola (AO)

Anguilla (AI)

Antigua (AG)

Argentina (AR)

Armenia (AM)

Aruba (AW)

Azerbaijan (AZ)

Bahamas (BS)

Barbados (BB)

Belarus (BY)

Belize (BZ)

Benin (BJ)

Bermuda (BM)

Bhutan (BT)

Bolivia (BO)

Bonaire (XB)

Botswana (BW)

Brazil (BR)

Burkina Faso (BF)

Burundi (BI)

Cameroon (CM)

Cape Verde (CV)

Cayman Islands (KY)

Central African Rep(CF)

Chad (TD)

Chile (CL)

Colombia (CO)

Comoros (KM)

Congo (CG)

Congo, DPR (CD)

Cook Islands (CK)

Costa Rica (CR)

Cote D Ivoire (CI)

Cuba (CU)

Curacao (XC)

Dominica (DM)

Dominican Rep. (DO)

Djibouti (DJ)

Ecuador (EC)

El Salvador (SV)

Eritrea (ER)

Ethiopia (ET)

Falkland Islands (FK)

French Guyana (GF)

Gabon (GA)

Gambia (GM)

Georgia (GE)


Ghana (GH)

Greenland (GL)

Grenada (GD)

Guadeloupe (GP)

Guam (GU)

Guatemala (GT)

Guinea Rep. (GN)

Guinea-Bissau (GW)

Guinea-Equatorial (GQ)

Guyana (British) (GY)

Haiti (HT)

Honduras (HN)

Iceland (IS)

Iran (IR)

Iraq (IQ)

Jamaica (JM)

Kazakhstan (KZ)

Kenya (KE)

Kiribati (KI)

Korea, D.P.R Of (KP)

Kyrgyzstan (KG)

Lebanon (LB)

Lesotho (LS)

Liberia (LR)

Libya (LY)

Madagascar (MG)

Malawi (MW)

Mali (ML)

Martinique (MQ)

Mariana Islands (MP)

Marshall Islands (MH)

Mauritania (MR)

Mauritius (MU)

Mayotte (YT)

Micronesia (FM)

Moldova, Rep. Of (MD)

Montserrat (MS)

Morocco (MA)

Mozambique (MZ)

Namibia (NA)

Nauru, Rep. Of (NR)

Nevis (XN)

New Caledonia (NC)

Nicaragua (NI)

Niger (NE)

Nigeria (NG)

Niue (NU)

Palau (PW)

Panama (PA)

Paraguay (PY)


Peru (PE)

Puerto Rico (PR)

Reunion, Island Of (RE)

Russian Federation (RU)

Rwanda (RW)

Saint Helena (SH)

Samoa (WS)

San Marino (SM)

Sao Tome And Principe (ST)

Senegal (SN)

Seychelles (SC)

Sierra Leone (SL)

Solomon Islands (SB)

Somalia (SO)

Somaliland, Rep Of (XS)

South Sudan (SS)

St. Barthelemy (XY)

St. Eustatius (XE)

St. Kitts (KN)

St. Lucia (LC)

St. Maarten (XM)

St. Vincent (VC)

Sudan (SD)

Suriname (SR)

Swaziland (SZ)

Syria (SY)

Tahiti (PF)

Tajikistan (TJ)

Tanzania (TZ)

Timor-Leste (TL)

Togo (TG)

Tonga (TO)

Trinidad And Tobago (TT)

Tunisia (TN)

Turkmenistan (TM)

Turks & Caicos (TC)

Tuvalu (TV)

Uganda (UG)

Ukraine (UA)

Uruguay (UY)

Uzbekistan (UZ)

Vanuatu (VU)

Venezuela (VE)

Virgin Islands-British (VG)

Virgin Islands-US (VI)

Yemen, Rep. Of (YE)

Zambia (ZM)

Zimbabwe (ZW)

       

Shipping of On-Demand Items

In order to reduce waste, we produce a portion of our collection on-demand, which means it only goes to production when you order. See how this model massively helps with sustainability here.

We thank you for your patience and your commitment to reduce waste and 'fast fashion' - and we promise you, this is worth waiting for.

Returns

We enable you to exchange items you have purchased, within 14 days of date of purchase. If you do not find items you'd like to exchange online, then you may also opt for store credit. The store credit will be valid for 6 months from date of issue. There are no refunds on any purchases. 

Returned items must have original tags on and be in new condition. To request for return, please send an email to info@lisavontang.com. Please ensure you have the order number when requesting an exchange or a return.

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted are sent by recorded delivery as we cannot accept liability for items that do not reach us. 

Shipping charges are none refundable.

Items that are on sale may not be returned, or exchanged. Sale items are final. 

If you have any questions, please contact us here.


Need Help With Delivery?

Reach us at info@lisavontang.com